Maedo - Capture Visitor Intent & Automate ConversationsMaedo

Privacy Policy

Last updated: 1/23/2026

1. Introduction

Maetrixva (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our engagement and automation services (the "Service").

We respect your right to privacy and will only process personal information in accordance with applicable data protection laws.

2. Information We Collect

We collect information that you provide solely to us and information automatically collected when you use the Service.

A. Information You Provide

  • Account Information: Name, email address, password, and billing details necessary to create and manage your account.
  • Content Data: Messages, scripts, and configurations you input into the Service for automation purposes.
  • Support Data: Information you provide when contacting our support team.

B. Information Automatically Collected

  • Log Data: Internet Protocol (IP) address, browser type, operating system, referral URLs, device information, and timestamp of visits.
  • Usage Metrics: Data regarding how you interact with our Service, such as features used, click patterns, and time spent on pages.
  • Cookies & Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. Legal Basis for Processing

If you are from the European Economic Area (EEA), our legal basis for collecting and using the personal information described above depends on the personal information concerned and the specific context in which we collect it. We normally collect personal information from you only where:

  • We need to perform a contract with you (e.g., to provide the Service).
  • The processing is in our legitimate interests and not overridden by your rights.
  • We have your consent to do so.

4. How We Use Information

We rely on your data to:

  • Provide, operate, and maintain our Service.
  • Improve, personalize, and expand our Service.
  • Understand and analyze how you use our Service.
  • Develop new products, services, features, and functionality.
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Service.
  • Process your transactions and manage your orders.
  • Find and prevent fraud.

5. AI & Data Processing

Our Service utilizes Artificial Intelligence (AI) technologies.

  • Model Training: We do not use your customer data or private conversation logs to train our foundational AI models.
  • Data Isolation: Your data is logically isolated. When you bring your own API keys, data processing is subject to the policies of the respective AI provider (e.g., OpenAI, Anthropic).
  • Processing: Conversation inputs are sent to AI providers solely for the purpose of generating responses and are not stored by them for training purposes, in accordance with their enterprise privacy policies.

6. Data Storage, Retention & Security

We use commercially reasonable methods to secure your data, including encryption at rest and in transit. However, no method of transmission over the Internet is 100% secure.

Retention: We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

7. International Data Transfers

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. By using our Service, you consent to this transfer. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

8. Disclosure of Data

We do not sell your personal data. We may share information with:

  • Service Providers: Third-party companies employed to facilitate our Service (e.g., hosting, payment processors, email delivery), who have access only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
  • Legal Requirements: To comply with a legal obligation, protect and defend the rights or property of Maedo, or protect against legal liability.
  • Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

9. Your Data Protection Rights

Depending on your location, you may have the following rights:

  • The right to access: You have the right to request copies of your personal data.
  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate.
  • The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing: You have the right to request that we restrict the processing of your personal data.
  • The right to object to processing: You have the right to object to our processing of your personal data.
  • The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you.

To exercise these rights, please contact us. We have one month to respond to you.

10. Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:
By email: hello@maedo.com