The Death of Click-Ops
For 20 years, we built tools that humans operate. We built better dashboards, nicer buttons, and faster inputs. But humans were still the router, the error-checker, and the execution engine. That era is ending.
The Cognitive Bottleneck
Every time you click a button in Salesforce, or triage a ticket in Jira, or manually trigger a deployment pipeline, you are performing "Click-Ops". You are the glue between disparate systems. The problem is not the tools; the problem is the requirement for human attention to bridge them.
Software has historically been deterministic: Input A always leads to Output B. But the world is probabilistic. Edge cases happen. APIs fail. Data is messy. Humans handled the entropy.
Enter Reliable Autonomy
The next generation of software is agentic. It doesn't wait for clicks. It observes intent ("Fix the production outage") and formulates a plan.
Perception
The agent ingests logs, metrics, and slack messages to build context.
Reasoning
It hypothesizes the root cause (e.g., memory leak in service X) using causal models.
Action
It executes a rollback or scale-up event via direct infrastructure hooks.
Verification
It checks if metrics stabilized, rolling back its own changes if they didn't.
At Maedo, we are building the framework for this new reality. We don't build flowcharts. We build brains.